Privacy Policy
Last updated: 7/12/2026
1. Introduction
EventHub ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform to discover and book event services. Please read this policy carefully.
2. Information We Collect
2.1 Account Information
When you create an account, we collect your name, email address, phone number, and password. Vendors may also provide business details including business name, description, service categories, pricing, and location information.
2.2 Booking Information
When you make or receive bookings, we collect event details including event type, date, location, guest count, special requirements, and payment information processed through our payment partners.
2.3 Communications
We collect information you provide when contacting us through our contact form, including your name, email, subject, and message content.
2.4 Reviews and Ratings
We collect reviews and ratings you submit about vendors, including star ratings and written feedback.
2.5 Usage Data
We automatically collect information about your device, browser, and usage patterns, including IP address, browser type, pages visited, and time spent on our platform.
2.6 Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyze usage, and improve our services. You can manage your cookie preferences through our cookie banner or footer settings.
3. How We Use Your Information
3.1 Service Provision
We use your information to provide and improve our platform, facilitate bookings between customers and vendors, process payments, and send booking confirmations and reminders.
3.2 Communication
We use your contact information to send important updates about your account, bookings, and platform changes. You may also receive marketing communications which you can opt out of at any time.
3.3 Platform Improvement
We analyze usage data to understand how users interact with our platform, identify trends, and improve our services and user experience.
3.4 Safety and Security
We use your information to detect and prevent fraud, abuse, and security threats, and to enforce our Terms and Conditions.
3.5 Legal Compliance
We may use your information to comply with legal obligations, respond to lawful requests, and protect our rights and the rights of our users.
4. Information Sharing
4.1 Vendors
When you make a booking, we share relevant booking details with the vendor to fulfill the service. This includes your name, contact information, event details, and any special requirements.
4.2 Service Providers
We may share information with third-party service providers who assist us in operating our platform, including payment processors, email services, and analytics providers (such as Microsoft Clarity when you consent to cookies).
4.3 Legal Requirements
We may disclose your information if required by law, court order, or to protect our rights, property, or safety, or that of our users.
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
5. Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data through your account settings or by contacting us.
7. Your Rights
7.1 Access and Correction
You can access and update your account information through your dashboard settings.
7.2 Data Deletion
You have the right to request deletion of your account and personal data. This can be done through your account settings. Please note that certain information may be retained for legal or business purposes.
7.3 Cookie Preferences
You can manage your cookie preferences through our cookie banner or the Cookie Settings link in our footer.
7.4 Opt-Out of Marketing
You can opt out of marketing communications by following the unsubscribe link in our emails or updating your account preferences.
8. Children's Privacy
EventHub is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify users of significant changes by posting the new policy on our platform. Your continued use of EventHub after such changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us through our Contact page or at help@eventhub.com. We will respond to your inquiries within a reasonable timeframe.